Warranty Information

We stand by the quality of our wooden and outdoor playhouses. Learn what’s covered, how long your warranty lasts, and how to make a claim.

Have a warranty question? Contact Us

  • What Our Warranty Covers

    • Covers manufacturing defects, structural issues, and faulty materials.
    • Wooden panels, screws, and fixings are included under standard coverage.
    • Coverage applies only to normal residential use.

  • Warranty Periods

    • Wooden Playhouses: 1 year
    • Playhouse Accessories (Slides, Swings, etc.): 1 year
    • Roofing & Felt Materials: 1 year

  • What’s Not Covered

    • Weather-related damage (wind, storms, snow, flooding).
    • Improper assembly or modifications.
    • Wear and tear from normal use.
    • Neglect or lack of maintenance (e.g., untreated wood exposed to rain).

  • How to Make a Warranty Claim

    1. Gather Details – Take clear photos of the issue and locate your order number.
    2. Submit a Claim – Email us at sales@outdoorplayhouse.co.uk with details.

    3. Review & Response – Our team will assess the claim within 2 business days.
    4. Resolution – If approved, we’ll arrange a replacement part, repair, or refund based on the issue.

  • Maintenance Tips to Keep Your Warranty Valid

    • Apply a protective wood treatment once a year.
    • Regularly check screws, bolts, and joints for stability.
    • Secure the playhouse properly to prevent weather damage.
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Warranty FAQs

How long does the warranty last?

All of our wooden playhouses and accessories come with a 1-year warranty, covering manufacturing defects and structural integrity. This ensures you receive a high-quality, durable product for your family’s enjoyment.

What should I do if I receive a damaged part?

We take great care in packaging our products, but if a part arrives damaged, follow these steps:

1. Inspect your order upon delivery – If damage is visible, note it on the delivery slip before signing.

2. Take clear photos of the damaged part and packaging.

3. Contact us within 48 hours at sales@outdoorplayhouse.co.uk with your order number and photos.

4. Our team will assess your claim and arrange for a replacement part as quickly as possible.

Do I need proof of purchase to make a claim?

Yes, we require proof of purchase to process a warranty claim. This helps us verify your order and ensure a smooth resolution. Your order confirmation email or receipt will be sufficient.

If you need help locating your order details, please contact us and we’ll be happy to assist.

Can I extend my warranty?

At this time, we do not offer extended warranties. However, our playhouses are built to last! Regular maintenance and weatherproofing will help ensure your playhouse remains in great condition for years to come.

If you have any concerns about durability or need maintenance tips, feel free to reach out to us!

Need help with a warranty claim? Our team is here to assist!

Submit a Claim