Frequently Asked Questions

Find answers to common questions about our wooden and outdoor playhouses, including safety, customisation, shipping, and more.
Still have questions? Contact Us for more help!

General Questions

What materials are your playhouses made from?

Our playhouses are crafted from high-quality, FSC-certified pressure-treated wood, ensuring durability, safety, and sustainability. We use sturdy wooden panels, secure fixings, and weather-resistant roofing materials to create a safe and long-lasting play space for your children.

Are your wooden playhouses weatherproof?

Yes! Our wooden playhouses are designed to withstand outdoor conditions. The pressure-treated wood provides natural resistance against rot, decay, and insect damage. However, for extra protection, we recommend applying a non-toxic wood treatment annually and ensuring the playhouse is set up on a stable, well-drained surface.

Do your playhouses come with a warranty?

Yes, all our playhouses come with a warranty covering manufacturing defects and structural integrity. The exact coverage duration depends on the model, but we stand by the quality of our products. Please refer to our Warranty Information page for full details.

Customisation & Features

Can I add a slide, swing, or other accessories?

Yes! Many of our wooden playhouses are designed to be customisable, allowing you to add slides, swings, climbing walls, and other fun accessories. Check the product details to see which attachments are compatible, or browse our Playhouse Accessories section for add-ons.

Do you offer different colours or custom paint options?

Our playhouses come in a natural wood finish, ready for you to customise! While we don’t offer pre-painted options, you can easily paint or stain the wood using a child-safe, weather-resistant paint to match your back garden or your child’s favourite colours.

How can I personalise my child’s playhouse?

There are plenty of ways to make your child’s playhouse one of a kind!

  • Add a pop of colour with paint or wood stain.
  • Attach fun accessories like slides, swings, or climbing walls.
  • Decorate with playhouse furniture, curtains, or flower boxes.
  • Create a theme (castle, pirate ship, fairy cottage—the possibilities are endless!).

Your child’s imagination is the limit! Browse our Accessories section for ideas.

Ordering & Payment

How do I place an order?

Placing an order is quick and easy! Simply:

  1. Browse our collection and select your perfect wooden playhouse or accessories.
  2. Add to cart and proceed to checkout.
  3. Enter your details including shipping and payment information.
  4. Confirm your order – You’ll receive an email confirmation with tracking details once your order is dispatched.

If you need assistance, our team is happy to help - just contact us!

Do you offer Klarna or instalment payments?

Yes! We offer Klarna, allowing you to spread the cost of your playhouse with flexible payment options:

  • Pay in 3 – Split your purchase into three interest-free installments.
  • Pay Later – Get your order now and pay in full within 30 days.

Simply select Klarna at checkout to see your available options - no hidden fees!

Can I change or cancel my order after purchase?

We process orders quickly to ensure fast delivery, so if you need to change or cancel your order, please contact us as soon as possible.

  • If your order hasn’t been dispatched, we may be able to make changes.
  • If your order has already shipped, you may need to follow our returns process instead.

For urgent changes, please contact our support team right away.

Shipping & Delivery

Do you offer delivery across the UK?

Yes! We deliver to all areas within the UK, including England, Scotland, Wales, and Northern Ireland. Some remote locations may have longer delivery times or additional charges, so please check with us if you're unsure about your area.

How long does shipping take?

Our standard delivery time is 3–5 working days from dispatch. Larger playhouses may take up to 5 days due to their size and delivery requirements. Once your order has shipped, you'll receive a tracking number to monitor its progress.

If you need your order sooner, contact us about express shipping options.

How much does shipping cost?

Shipping costs vary depending on the size of your order and delivery location:

  • Standard Delivery: £4.99 (free on orders over £50)
  • Express Delivery: Available on request
  • Remote Area Surcharge: Available on request

The exact cost will be calculated at checkout.

Do you offer assembly services?

We don’t currently offer in-house assembly, but our playhouses come with easy-to-follow instructions for a smooth setup. If you’d prefer professional installation, we recommend hiring a local carpenter or handyman to assist.

For guidance during assembly, our team is always happy to help - just contact us!

Assembly & Maintenance

How easy is it to assemble the playhouse?

Our wooden playhouses are designed for easy DIY assembly with clear, step-by-step instructions. Most models can be built in a few hours using basic tools, though larger playhouses may take a full day or weekend. We recommend assembling with two people for a smoother process.

If you prefer professional help, consider hiring a local carpenter or handyman.

What tools do I need?

You’ll need a few basic tools to assemble your playhouse, including:

  • Cordless drill (recommended for quicker assembly)
  • Screwdrivers (Phillips and flathead)
  • Hammer
  • Spirit level (to ensure a stable build)
  • Tape measure

All necessary screws and fixings are included with your playhouse kit.

How do I maintain my wooden playhouse?

To keep your wooden playhouse in top condition for years, follow these simple maintenance steps:

  • Apply a protective wood treatment annually to prevent weather damage.
  • Check screws, bolts, and joints regularly and tighten if needed.
  • Clean with mild soap and water to remove dirt and debris.
  • Ensure proper drainage around the base to avoid moisture buildup.
  • Secure in extreme weather - if storms or heavy snow are expected, consider covering or reinforcing your playhouse.

By following these steps, you’ll extend the life of your playhouse and keep it looking great!

Returns & Refunds

What is your return policy?

We want you to be completely satisfied with your purchase. If you need to return your wooden playhouse or accessories, here’s how it works:

  • Returns must be requested within 30 days of delivery.
  • Items must be unused, unassembled, and in original packaging.
  • Custom or personalised playhouses may not be eligible for returns.
  • Customers are responsible for return shipping costs unless the item is faulty.

For full details, visit our Returns & Exchanges page.

What should I do if my playhouse arrives damaged?

We take great care in packaging our products, but if your playhouse arrives damaged, follow these steps:

1. Inspect your package upon delivery—if you notice visible damage, note it on the delivery slip before signing.

2. Take clear photos of the damage and the packaging.

3. Contact us within 48 hours at sales@outdoorplayhouse.co.uk with your order number and photos.

4. We’ll review your claim and arrange a replacement part or solution as quickly as possible.

How do I request a refund or exchange?

If you’d like to request a refund or exchange, follow these steps:

1. Contact Us – Email sales@outdoorplayhouse.co.uk with your order details and reason for return.

2. Receive Return Instructions – We’ll confirm your eligibility and provide the return shipping address.

3. Return the Item – Pack the item securely and send it back using the provided instructions.

4. Refund or Exchange Processed – Once received, we’ll process your refund or send out your replacement within 10 business days.

Need assistance? Contact us and we’ll be happy to help!

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